Family HealthCare
  • Fargo, ND, USA
  • Full Time

Enrollment Specialist will educate and assist patients and community members on their potential eligibility, how to enroll in various assistance and insurance programs, and be an advocate for FHC.

KEY ACCOUNTABILITIES:

· Be knowledgeable of the rules and regulations for various assistance and insurance programs in order to educate and enroll patients and community members

· Provide on-going assistance and education to consumers as needed

· Communicate and answer questions with staff and patients efficiently and professionally either in-person, over the phone or electronically.

· Accurate and timely documentation and reporting of enrollment outcomes

· Increase community awareness of FHC's mission and services, including Enrollment services, to current and prospective patients

· Support the organization as needed.

MEASURES OF SUCCESS:

· Appointment and documentation audits are within acceptable standards

· Communication metrics are within acceptable standards

· Outreach activity tracking completed within acceptable standards

· Completion of annual certifications

CORE COMPETENCIES (soft skills):

· Effective professional written and verbal communication and interpersonal skills.

· Exceptional attention to detail, organization, and time management skills.

· Ability to self-start, work independently and work as part of a team.

· Problem solving

· Patience

· High adaptability and flexibility. Able to switch priorities as needed.

· Ability to conduct relevant research when necessary

· Ability to work independently and make decisions in accordance with established policies and regulations.

· Demonstrate passion for and commitment to FHC's mission and its importance to the community.

· Culturally competent and exhibit cultural sensitivity.

REQUIREMENTS (hard skills):

· Ability to effectively communicate FHC mission/vision/values.

· Proficient use of various computer applications

· Ability to maintain confidentiality.

· Strong customer service skills.

· Ability to work cooperatively with a variety of individuals and groups.

· Capacity to conduct outreach/travel as needed

EDUCATION/EXPERIENCE:

· High School Diploma or GED Equivalent. 2+ year degree or equivalent experience preferred.

· Previous customer service experience preferred.

· Previous experience assisting consumers with federal, state or local assistance programs preferred.

· Previous experience with Electronic Medical Records and/or scheduling & scanning documents preferred.

Full Job Description
Family HealthCare
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