Family HealthCare
  • Fargo, ND, USA
  • Full Time

Working at Family HealthCare is an exciting and rewarding experience! Join a team of health professionals, community members and patients that work together to meet the primary health care needs of the community.

Are you ready to make a difference in a mission-driven environment?

Our continued success depends on the skills and commitments of our employees. We are an equal opportunity employer and offer competitive salaries and benefits.

Job Title:

Patient Access Representative

Job Schedule:

Full Time

Job Summary:

Provide a positive and welcoming patient experience utilizing strong interpersonal communications skills. Follow workflow processes accurately and efficiently to ensure the patient's needs are met in a timely manner. Be highly adaptable and flexible; maintain high levels of confidentiality.

The work day consists of 95% of time assisting patients. Hours of work are M-F variable - flexibility needed.

*This role will be cross-trained to be able to work at any of the Family HealthCare locations.


  • Greet patients upon arrival
  • Collect copayments, prepayments and/or payments on account balances
  • Accurately collecting, entering and scanning patient UDS and other demographic information into the patients chart
  • Proficient knowledge on patient safeguards and confidentiality
  • Manage patient calls and requests for providers and nursing staff
  • Placing patients on the nurse-only schedule when patient request to speak with nurse or provider in person.
  • Assist with Medical Records requests


  • High school diploma or equivalent.
  • Minimum of two years of customer service preferred.

Job Type: Full-time

Family HealthCare
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