Family HealthCare
  • Fargo, ND, USA
  • Full Time

Position Summary

Provides supervision for the patient services department to ensure effective operations while being an advocate for the department, FHC and the patient experience.


  • Lead and manage staff by effective on-boarding and orienting, skill development and improvement, performance evaluations, and keeps staff accountable for actions
  • Be an active listener for employees to come to for questions, concerns, problem solving, and difficult situations
  • Communicate and answer questions with staff and patients efficiently and professionally
  • Assist staff and management with process implementation, process improvement, and education
  • Ensure each area has acceptable staff coverage
  • Conduct staff audits, run reports, and track performance metrics
  • Ensure data collection and accuracy in order to meet reporting agency standards
  • Support the organization as needed
  • Performs other duties as requested
  • Participates in departmental or organizational meetings and trainings
  • Demonstrates ability to use equipment relevant to the position

Required Skills/Abilities

  • Develop & maintain positive and caring relationships with staff; monitored through feedback
  • Effective communication with the Supervisors, Management, and staff; monitored through meeting attendance and feedback
  • Provide crucial feedback in order to enhance development and improve performance of staff and the team; monitored through metrics and feedback
  • Accurate data is collected and reported with acceptable standards
  • Ensure each area has acceptable staff coverage
  • Excellent organizational and prioritization skills.
  • Effective professional written and verbal communication and interpersonal skills.
  • Exceptional attention to detail, organization, and time management skills.
  • Ability to self-start, work independently, and work as part of a team
  • Ability to make decisions in accordance with established policies and regulations.
  • High adaptability and flexibility.
  • Ability to maintain confidentiality, respect and dignity of patients.
  • Demonstrate passion for and commitment to FHC's mission and its importance to the community.
  • Culturally competent and exhibit cultural sensitivity.

Education and Experience

  • High school diploma required, college degree (preferred)
  • Previous customer service experience/front desk experience (desired)
  • Healthcare knowledge and experience (desired)

License, Registration, and/or Certification


Typical Physical Demands/Work Environment

Occasional standing, walking, lifting, reaching, kneeling, bending and stooping. Talking, typing, hearing/listening, seeing/observing. Requires eye-hand coordination and manual dexterity sufficient to operate a computer, telephone and other office equipment.

Indoors, Environmentally Controlled. The noise level in the work environment is usually quiet.

Sedentary to light work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary to light work involves sitting approximately 75% of the time. Also, involves exerting up to 25 pounds of force intermittently or up to 50 pounds of force infrequently.

Full Job Description
Family HealthCare
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