Family HealthCare
  • Fargo, ND, USA
  • Full Time

Position Summary

Meets with clinical end users to gather workflow requirements; analyzes, designs, configures,
educates and supports the
implementation of those requirements; manages projects for the
implementation of new functionality and system updates; and ensures appli
cation updates follow
best practices and change control protocols. Responsible for issue resolution and
communication
back to clinical end users.

Duties/Responsibilities

  • Utilize knowledge of clinical practice, regulatory requirements, quality, revenue, efficiency, system capabilities, and evidence-based practice to develop reliable workflows.
    • Works with clinical and IT team members in evaluating the effectiveness of technologies and workflows that impact clinical users.
    • Incorporates evidence-based knowledge into informatics practice.
    • Promotes safe, effective, and efficient use of health IT.
  • Promote and support standardization of workflows among similar practice settings.
    • Provides critical analysis and evaluation of health IT and recommends revision of clinical systems, processes, and workflow to ensure achievement of positive patient outcomes.
    • Promotes the use of health IT to improve patient safety by designing, developing, implementing, and educating on health IT systems.
    • Assesses, plans, designs, implements, and evaluates clinical workflow and business processes to define technology needs.
    • Continually assesses the education needs of staff, patients, and families. Plans and contributes to formal and informal education for staff, patients and families.
  • Maintain awareness of organizational quality initiatives to ensure workflows will support the goals and facilitate development of reports/dashboards to support the goals.
    • Continuously collects, analyzes, and reports data in collaboration with quality on patient safety issues and outcome to leadership/management.
  • Partner closely with application analysts to gain understanding of application capabilities and perspective of how software is designed to be used.
    • Serves as the liaison for health IT efforts representing clinical needs.
  • Maintain current knowledge of ongoing IT initiatives that could impact their user base.
    • Monitors the environment, technology, and infrastructure to support the prevention of medical errors and adverse events.
    • Ensures clinical practices and corresponding policies and procedures related to health IT follow appropriate regulatory requirements and other applicable standards.
    • Develops outcomes-oriented work plans and manages project activities and deliverables.
    • Collaborates with leadership in project/program planning and development that supports department and organizational initiatives.
  • Responsible for issue resolution and communication back to clinical end users.
  • Support the organization as needed.
  • Performs other duties as requested.
  • Participates in departmental or organizational meetings and trainings.
  • Demonstrates ability to use equipment relevant to the position.

Required Skills/Abilities

  • Demonstrated basic knowledge of change management principles and teamwork
  • Excellent ability to collaborate across departments and disciplines
  • Ability to interact professionally with internal/external staff, consultants and vendors
  • Ability to gather and present information to support project management and related documentation
  • Computer skills and proficiency with basic Microsoft office tools
  • Exhibits awareness of and sensitivity to cultural, ethnic, and socioeconomic differences among the clinic population and delivers care accordingly.
  • Excellent organizational and prioritization skills.
  • Effective professional written and verbal communication and interpersonal skills.
  • Exceptional attention to detail, organization, and time management skills.
  • Ability to self-start, work independently, and work as part of a team
  • Ability to make decisions in accordance with established policies and regulations.
  • High adaptability and flexibility.
  • Ability to maintain confidentiality, respect and dignity of patients.
  • Demonstrate passion for and commitment to FHC's mission and its importance to the community.
  • Culturally competent and exhibit cultural sensitivity.

Education and Experience

  • Bachelor's degree in Information Services, Business, Healthcare, or related field of study.
  • 2-5 years of experience in clinical practice

License, Registration, and/or Certification

  • Current North Dakota or Minnesota nursing license/certification (preferred)
  • Informatics certification (preferred)
Full Job Description
Family HealthCare
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