Family HealthCare
  • Fargo, ND, USA
  • Full Time

Position Summary

The Patient Program Access Specialist is responsible for reaching out to patients that have been identified as not having health insurance and help navigate their options in Medicare or other program opportunities. The Patient Program Access Specialist would also be responsible for assisting patients follow up on the status of submitted Medicaid applications. This role must work closely with other internal departments to identify enrollment or system issues.

This role is a developing role and may include additional tasks.


  • Assisting patients submit North Dakota Medicaid applications
  • Assist uninsured patients who are MN residents, homeless and more complex families get in touch with enrollment to explore their insurance options
  • Help patients follow up on the status of their North Dakota Medicaid application
  • Support the organization as needed
  • Performs other duties as requested
  • Participates in departmental or organizational meetings and trainings
  • Demonstrates ability to use equipment relevant to the position

Required Skills/Abilities

  • Excellent organizational and prioritization skills.
  • Effective professional written and verbal communication and interpersonal skills.
  • Exceptional attention to detail, organization, and time management skills.
  • Ability to self-start, work independently, and work as part of a team
  • Ability to make decisions in accordance with established policies and regulations.
  • High adaptability and flexibility.
  • Ability to maintain confidentiality, respect and dignity of patients.
  • Demonstrate passion for and commitment to FHC's mission and its importance to the community.
  • Culturally competent and exhibit cultural sensitivity.

Education and Experience

  • Degree in healthcare or social work (preferred)
  • Previous experience submitting NDMA applications highly beneficial
  • Healthcare knowledge and experience (desired)

License, Registration, and/or Certification


Typical Physical Demands/Work Environment

Indoors, Environmentally Controlled. The noise level in the work environment is usually quiet.

Sedentary to light work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary to light work involves sitting approximately 75% of the time. Also, involves exerting up to 25 pounds of force intermittently or up to 50 pounds of force infrequently.

Family Health Care requires that all employees provide vaccination dates and/or have titers drawn within 7 days of their date of hire. Noncompliance may result in an unpaid leave until this requirement has been met.

  • Mumps, Measles, Rubella (MMR) - Employees must have documentation of 2 MMR vaccination dates or evidence of immunity with positive antibody titer results. If employee declines indicated vaccination, signature to decline vaccine is required.
  • Varicella - Employees must have either had disease or provide documentation of having 2 Varicella vaccination dates or titer results. If employee declines indicated vaccination, signature to decline vaccine is required.
  • Hepatitis B - Employees who perform tasks requiring exposure to blood and other potentially infectious materials, will be offered the Hepatitis B vaccine free of cost within 10 working days of employment. If employee declines indicated vaccination, signature to decline vaccine is required.
  • Influenza - This vaccination is required and will be provided free of charge to all employees. Employees wishing to decline the vaccination must formally decline the vaccination by filling out a declination form.
  • SARS-CoV-2/COVID-19- This vaccination is required and will be provided free of charge to all employees. New hires are required to be 'fully vaccinated' within 8 weeks of hire.
  • Tdap or TD - This vaccination is not required but is highly recommended. The Tdap is provided free of charge to employees who provide direct patient care.

The physical demands and work environment described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Family HealthCare
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